Ceiba by Masaya Collection | Hotel in San Agustín

| 9.4 (835 Reviews) |   Pet Friendly  5 Bathrooms  14 Guests
San Agustin Hotel | Ceiba by Masaya Collection

Hotel in San Agustin, San Agustín

Ceiba by Masaya Collection features a garden, shared lounge, a terrace and restaurant in San Agustín. The property provides a 24-hour front desk, airport transportation, a tour desk and free WiFi throughout the property. All rooms have a private bathroom with a shower, while selected rooms will provide you with a balcony and others also have mountain views. Guests at the hotel can enjoy an à la carte breakfast. You can play pool and table tennis at this 4-star hotel, and the area is popular for hiking and cycling. Pitalito Airport is 18 miles away.

Ceiba by Masaya Collection is located in San Agustín.

This 27 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Breakfast, Child Friendly, TV, and several others. This is a 4 star rated property and has over 835 reviews with the average score of 9.4 . Coming to San Agustín and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 27 Bedrooms Hotel if you want to learn more about this place in San Agustín. These details are authentic, as they are provided by our partner, booking.com.

This Ceiba by Masaya Collection in San Agustín is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Ceiba by Masaya Collection”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Parking
Pet Friendly
Designated Smoking Area
TV
View
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Fruit
  • Bar
  • Special diet meals (on request)
  • Coffee house on site
  • Restaurant
  • Wine/Champagne
Parking
  • Parking on site
  • Free parking
  • Accessible parking
  • Parking
Activities
  • Hiking
  • Yoga classes
  • Walking tours
  • Spa facilities
  • Spa lounge/Relaxation area
  • Open-air bath
  • Spa
  • Beauty services
  • Massage
  • Canoeing
  • Full-body massage
  • Ping-pong
  • Evening entertainment
  • Hot tub/Jacuzzi
  • Pool table
  • Cooking class
  • Horseback riding
  • Entertainment staff
  • Happy hour
  • Couples' massage
  • Tour or class about local culture
  • Spa/Wellness packages
  • Facial treatments
  • Foot massage
  • Bike tours
  • Live music/Performance
  • Game room
  • Live sports events (broadcast)
  • Cycling
  • Body treatments
Entertainment
  • Board games/Puzzles
  • Indoor play area
General
  • Non-smoking rooms
  • Family rooms
  • Designated smoking area
  • Wifi in all areas
  • Pet friendly
  • Smoke-free property
Guest Services
  • Tour desk
  • Baggage storage
  • Airport shuttle (additional charge)
  • Babysitting/Child services
  • Shared lounge/TV area
  • Dry cleaning
  • Airport shuttle
  • Pet bowls
  • Ironing service
  • Laundry
  • Express check-in/out
  • 24-hour front desk
  • Lockers
  • Daily housekeeping
  • Packed lunches
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor fireplace
  • Garden
  • Outdoor furniture
  • Sun deck
  • Terrace
Security/Safety
  • 24-hour security
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Thermometers for guests provided by property
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Contactless check-in/out

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed upon request and charges may apply.

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

License number: 58848

Reviews

Value for money:
9.18
Location:
9.48
Staff:
9.35
Facilities:
9.43
Comfort:
9.49
Cleanliness:
9.53
Apr 7, 2026 07:00:00 AM
Review Score:   10
Colombia
Reviewer Type: Family With Children
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Superior Double or Twin Room with Mountain View
Room Type: Twin/Double
Room Size: 20 m2
1 Queen bed(s) Bed
2 Twin bed(s) Bed
Superior Double or Twin Room with Mountain View

Bathroom

Private bathroom, Shower, Toilet paper, Shampoo, Body soap, Toilet, Towels

Outdoors

Balcony

View

River view, Mountain view, View

Bedroom

Wardrobe or closet, Linens

Accessibility

Entire unit located on ground floor

Room amenities

Socket near the bed, Clothes rack, Non-feather pillow

General

Trash cans, Key access
Suite with Mountain View
Room Type: Suite
Room Size: 35 m2
1 Queen bed(s) Bed
Suite with Mountain View

Bathroom

Private bathroom, Shower, Toilet paper, Shampoo, Body soap, Toilet, Towels

Media & Technology

Flat-screen TV, TV, Streaming service (like Netflix)

Outdoors

Balcony

Living Area

Sofa

View

River view, Mountain view, View

Bedroom

Wardrobe or closet, Linens

Accessibility

Entire unit located on ground floor

Room amenities

Socket near the bed, Clothes rack, Non-feather pillow

General

Trash cans, Key access
Family Room with Terrace
Room Type: Family
Room Size: 25 m2
2 Bunk bed Bed
1 Sofa bed Bed
1 Queen bed(s) Bed
Family Room with Terrace

Bathroom

Private bathroom, Shower, Toilet paper, Shampoo, Body soap, Toilet, Towels

Living Area

Sofa

View

Garden view

Outdoors

Terrace

Bedroom

Linens

Accessibility

Entire unit located on ground floor

General

Trash cans, Key access, Reading light

Room amenities

Socket near the bed, Non-feather pillow
Standard Double Room
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
1 Sofa bed Bed
3 Twin bed(s) Bed
Standard Double Room

Bathroom

Private bathroom, Shower, Toilet paper, Shampoo, Body soap, Conditioner, Toilet, Towels, Hairdryer

Living Area

Sofa

View

Garden view

Outdoors

Terrace

Bedroom

Linens

Accessibility

Entire unit located on ground floor

General

Trash cans, Key access

Room amenities

Socket near the bed, Non-feather pillow
Executive Suite
Room Type: Suite
Room Size: 45 m2
1 Sofa bed Bed
1 Queen bed(s) Bed

Bathroom

Private bathroom, Shower, Toilet paper, Shampoo, Body soap, Toilet, Towels, Hairdryer, Bathtub

Media & Technology

Flat-screen TV, TV, Streaming service (like Netflix)

Outdoors

Balcony

Living Area

Sofa, Sitting area

Bedroom

Wardrobe or closet, Linens

View

River view, Mountain view

Accessibility

Entire unit located on ground floor

Room amenities

Socket near the bed, Clothes rack, Non-feather pillow

General

Trash cans, Key access, Reading light

FAQ's

Is this Ceiba by Masaya Collection pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Ceiba by Masaya Collection?

Check-in time for Ceiba by Masaya Collection starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Ceiba by Masaya Collection have a swimming pool?

No, this Ceiba by Masaya Collection does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Ceiba by Masaya Collection?

Best-rates for the Ceiba by Masaya Collection starts from $63 per night with includes Spa, Parking, Pet Friendly, Balcony/Terrace, Sports/Activities, Guest Services, Internet, Designated Smoking Area, Security/Safety, Restaurant, Bar, Breakfast, Child Friendly, TV, Accessibility, Transportation/Shuttle, Wellness Facilities, Hot Tub, Laundry, View, Fireplace/Heating, Entertainment with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Ceiba by Masaya Collection a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Ceiba by Masaya Collection wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Ceiba by Masaya Collection has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Ceiba by Masaya Collection?

Based on the information reported by the owner or manager, the Ceiba by Masaya Collection indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Ceiba by Masaya Collection?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD63
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